Can I order by phone?
We believe our online system to be easy to follow and should allow online ordering to be accesible to everyone.  However if you have any difficulties placing your order online, you can contact us here

How long will it take for an order to reach me?
We aim to despatch all orders within 24-48 hours (excluding weekends) of receipt. Orders are despatched via Royal Mail first class post unless courier option is selected (please allow up to 7 working days for delivery when choosing Royal Mail).

How much is the delivery charge?
For delivery information, click here

I ordered the wrong goods - what should I do?
Please contact us with the details and order number via email where we can advise you how to proceed.  To email us please click here 

My goods are faulty/damaged/incorrect - what should I do?
Please contact us with the details and order number via email where we can advise you how to proceed.  To email us please click here 

I have a voucher code but it is not working!
Please double check details of the offer and ensure correct products/minimum order value has been matched.  Please also check date as some codes have an expiry date.  If so and the code is still not working, please contact us via email.  To email us please click here 

What is a "Staff Pick"?
These are products that we consider to be salon heroes. Recommended and used by our own staff in our hair salons either on their clients or themselves at home.